Help Topics/Frequently Asked Questions/Alerts
I'm not getting email alerts
Andy Beal
posted this on March 02, 2011 03:39 pm
If you are not getting email alerts, then there are few things to try:
- Make sure the email alert icon shows as being "ON".
- Check your spam filter in case the alert is marked as spam.
- If you have a corporate email address, check to make sure it's not being marked as spam before it even gets to your inbox.
- Try a different email address and see if you receive the email alert.
With our Premium & Ultimate plans, you can set up SMTP to have email alerts sent through your own email server--this takes care of 99% of all email alert issues.
Comments
I am not getting email alerts, when I click (in the saved search) on the envelope Icon an X goes over it. Is that correct?
Hi Glenn,
No, you should see "ON" if you have correctly turned on your email alerts. For further assistance, please submit a ticket to our support team. Thanks